The Operations Associate will be responsible for daily office management, driving employee engagement and satisfaction, performance review, training & development as well as assist with HR related tasks.
Draft and manage overhead and operational costs and budgets as regards business operations
Implement and design employee training curriculum's to help foster team productivity and wellness
Facilitate quarterly events surrounding employee engagement and bonding
Manage daily office maintenance which includes but not limited to: Generator repairs/services, office supply management and inventory, building maintenance and improvements
Maintain team calendar to reflect all team birthdays, office events, approved leave dates and probation schedules
Assist with recruiting needs by attending interviews as advised by the Head of Ops.
Constantly be on the lookout on different opportunities to improve team processes
Assist in approving leave dates and make sure due processes are thoroughly followed
Monitor employee satisfaction and feedback through Officevibe - improve low metrics
Facilitate monthly team performance reviews
Has 2+ years of experience in similar role
Exhibits proficiency in budgeting and finance management
Has some knowledge of process design in operations management
Has recorded success working in a startup and had direct involvement with improving team culture and development
Has the ability to juggle multiple priorities.
Has exceptional communication skills, and demonstrated ability to build high-trust relationships.
Has experience guiding cross-functional teams in a highly iterative, rapidly evolving agile environment.
Has a can do attitude and is flexible enough to take on any task we throw at them
Is passionate, hungry and eager to build SLA into a world class institution
Has high professional and ethical standards i.e. understands that there’s no such thing as African time – you’re just late
Is comfortable taking and giving feedback
Has a good sense of humour – because we’ll be working hard so we better keep each other entertained
Is comfortable working in a startup environment where we’re making the rules up as we go along.
Hours of work: